How can we help?

FAQs

How do I begin a return?

All returns must be processed by submitting a return request below. Please note returns received without an RMA# will not be processed.

To process a return click here.

What is your return policy?

You have 30 days from the day your order ships to request a return. Returns requested after this return window closes cannot be processed. Items must be returned in original condition and include the original garment tags and poly bag. Please note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear. All returns are subject to a $15 return shipping fee. Shipping fees are not refundable. Items purchased on Final Sale are not eligible for return, exchange or store credit. No exceptions.

All returns must be processed by submitting a return request below. Please note returns received without an RMA# will not be processed.

To process a return click here.

How long will it take to receive a refund?

To check the status of your return, please track your return package using the FedEx tracking
number on the return label that was provided to you via FedEx.com.

Returns are processed in the order in which they are received. Depending on seasonality, it can take anywhere from 3 to 10 business days for your return to be processed and reviewed by our quality control team. Thus, eligible orders are refunded
within 10 business days of receipt in our warehouse.

All refunds are either returned in the form of store credit, or to the original form of payment. If original payment form is selected, please allow your bank 3-10 business days to return the funds to your account once processed on our end. 

If 20 business days have passed since your return was delivered to our warehouse, and you still do not see your refunded payment, please email hello@ONE33social.com and we’ll be happy to
assist further.

If you have received your order as a gift, you may return any eligible order for store credit by clicking here.

Do you offer exchanges?

We do not offer exchanges at this time. If you wish to try a different item or size, simply return your eligible original item(s) and place a new order. You will receive a refund for the return within 10 business days of arrival at our warehouse. Expired and one-time-use promotions are not applicable toward new orders and will not be re-honored toward newly placed orders.

Can I return one of your items purchased from another store?

Our policies only cover purchases made on ONE33social.com.  We are unable to accept returned items when purchased from our various retail partners, as these transactions are subject to that retailer’s own Return and Exchange policies. Please contact your point-of-purchase retailer directly to discuss return or exchange options.

What if I received a damaged item?

ONE33 Social is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If you find an item to be defective, please email hello@ONE33social.com immediately and include your Order Number, 2-3 images of the damaged area, and a description of the damage. Merchandise found to be faulty within 30 days of purchase is entitled to a repair, replacement, or refund. Please note that damages as a result of wear and tear are not considered to be faulty. 

Where possible, we offer to repair faulty items. If repair is not feasible, we will exchange your item for the same product, in the same size, in the same color, subject to inventory availability. 

If neither repair nor exchange are possible, you will receive a return shipping label.  Once the damaged item is received in our New Jersey warehouse, and the damaged is checked by our quality control staff, you will be refunded to your original method of payment. Please allow your bank 3-10 business days to return the funds to your account. 

What are your shipping methods?

ONE33 Social is pleased to offer free standard ground shipping throughout the continental U.S. on orders via FedEx Ground service. Please note that we cannot guarantee delivery dates for orders shipping via FedEx Ground. If needed, you may expedite your order via FedEx 2-Day for $20, or FedEx Overnight for $30.

Please note: Orders placed after 12 pm EST may be processed the following M-F business day. As an example, if an order is placed at 1 pm EST on Tuesday with FedEx Overnight selected, the order will be processed and shipped by our New Jersey warehouse the next business day, i.e. Wednesday in this particular example, with an expected overnight delivery date of the following business day, i.e. Thursday.  When calculating your expected delivery date, do not include weekends, and/or national bank holidays. If you have any questions about this, please feel free to reach out to hello@one33social.com so we can better assist you. 

Can I ship internationally?

We currently do not offer international shipping at this time.

Can I ship to a P.O. Box?

At this time, we are not able to ship to P.O. Box addresses.

Can I ship to a military base?

At this time, we are not able to ship to military addresses and Puerto Rico.

How long will it take to receive my order?

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow one business day for processing. Orders placed before noon ET will be processed the same day and orders placed after noon ET will be processed the following business day. As an example, an order placed at 1pm ET on a Friday will be processed on Monday (or Tuesday, if Monday is a holiday.)

Orders are shipped from our warehouse in New Jersey and ship via FedEx Ground unless expedited. ONE33 Social cannot be held responsible for unanticipated delays due to inclement weather or other unforeseen transit delays.

Can I change or cancel my order?

To request a change or a cancelation on your order after it was placed, please email hello@ONE33social.com with your order confirmation or Order Number immediately after placing your order, and we will do our best to assist you.  However, pending the order’s current processing status at the time your request is reviewed, we may not be able to oblige with this request.  In this case, we kindly ask that you return your original merchandise and place a new order. You will receive a refund for the returned merchandise as soon as it is processed, pending its eligibility.

Can I place my order over the phone?

Unfortunately, we do not take phone orders at this time.  You must process all orders online via ONE33social.com

Do you offer price adjustments?

ONE33 Social does not offer price adjustments. Purchases made prior to sale markdowns are not eligible for a price adjustment. Discount codes must be applied at time of checkout and cannot be retroactively applied.  No exceptions.

Do you price match?

ONE33 Social does not price-match other retailers.

Can I split up my order payments?

Only one payment method can be applied per online order. We are unable to accommodate special requests for multiple payments to be applied toward one order, however in partnership with Affirm we offer various payment plan options which allow you to pay over-time.